Our Home Gym was created by fitness coaches who realised that their clients didn't have access to a gym equipment retailer that could give them quality advice when purchasing home gym equipment. 

Our Home Gym is a leading online retailer of high quality gym equipment. We provide the very best home gym essentials so you can put an end to busy gyms and expensive memberships, and workout whenever you feel like it in the comfort of your own home!

We pride ourselves on excellent customer service. If you are unsure on which products might suit you, or you would like some friendly advice, please don't hesitate to contact us. We love to chat about our products!

Our Philosophy

Our user-friendly and convenient website means that you no longer have to brave the crowded shops in search of that perfect dumbbell. Our Home Gym provides a selection of cardio, strength and functional equipment and clever storage ideas for your home.

If you have any questions about our products, or if you would like to check the availability of an item, please use the Contact Us page to get in touch, call us at +44 (0)203 5761137, or email us at info@ourhomegym.co.uk. We would love to hear from you.

Why Choose Our Home Gym?

Authorised Dealers
We are an authorised dealer of every brand that we carry.  You can rest easy knowing you will receive the full manufacturer's warranty with every purchase.

Satisfaction Guaranteed
We understand what it can be like to purchase online without actually seeing and touching the product itself.  So we want you to know that all the manufacturers on this site are hand chosen by our owners to ensure you receive a quality product. 

Customer Service Is Our Top Priority
Plain and simple, we are here for YOU, the customer.  Our goal is to deliver the WOW factor in service.  We strive for excellence in customer service and are driven to provide value at all times. You can expect communication from us immediately after your order is placed, and also when your product ships.

100% Safe and Secure Online Shopping
We want you to have 100% confidence when making your purchases with us online. That’s why we offer payment options with the most trusted providers of online transactions. When placing an order on ourhomegym.co.uk, your credit card information is encrypted and none of the digits of your card is stored.

 

Our Home Gym Limited

7 Bell Yard, London, WC2A 2JR

Company Number: 14488203

Placing An Order

Will I get confirmation of my order?

As soon as we receive your order, we'll send out confirmation to your email address, this just means we've received your order in our system and we've pre-authorised your payment method ready for your purchase.

I placed my order but did not receive a confirmation email. Why?

If you recently placed your order and didn't immediately receive a confirmation email from us, then there might be a few issues we can look into: 

1. Our emails might be going to your junk or spam folder
2. There might have been a misspelling when you entered your email address during checkout
3. Your email server has very strong spam filters and is identifying our emails as spam so the emails aren't going through.

To be on the safe side, we encourage our customers to provide an alternate email to info@ourhomegym.co.uk

What happens after I receive my order confirmation?
We check with our warehouse or suppliers to make sure that your item(s) are available and can be dispatched as soon as possible. If your item(s) are available for shipping (within 5 business days), we'll process the charges and prepare to ship your order. 

In the event that your item(s) are unavailable for immediate despatch, we remove the pre-authorisation from your payment method and reach out to you via email or telephone.

Why do you need my phone number?
Some of our delivery couriers require a contact number to ensure smooth delivery of your order. We won't give to anyone else, it’s kept private and confidential. Plus if there are any issues with your order we can contact you quickly and easily.

Is it safe to buy online through your website?
Absolutely. ourhomegym.co.uk strives to provide our customers with a safe and smooth customer experience. This site uses SSL encryption technology so that you never have to worry about credit card safety.

Deliveries

Where do you deliver?
We deliver to the United Kingdom only.

Please Note: There may be additional charges for 'offshore domestic regions': the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Islands and Northern Ireland.

Do you deliver outside of the United Kingdom?
No sorry, currently we only deliver within the United Kingdom.

How long does it typically take for your products to be dispatched?

Usually within 48 hours of processing your order but it can vary for different suppliers.

How long does it typically take for my purchase to arrive once it’s dispatched?

Usually 4-7 business days, however, some larger items can take longer. 

Can my order be delivered to a PO box?

Unfortunately not, we cannot deliver to PO Boxes.

UK Mainland

ORDERS UNDER £100 - DELIVERY £9.95

ORDERS OVER £100 - FREE DELIVERY!

StairMaster, Schwinn, and Star Trac products will be delivered within 3-4 weeks.

Order confirmation

When we receive your order, we provide you with a confirmation to your email. In addition, when you receive your order confirmation we have pre-authorised your payment method. We check with our warehouse or suppliers to make sure that your desired item is available and can be dispatched. In the event that your items are unavailable for immediate despatch, we remove the pre-authorisation from your credit card and send you an email informing you of our actions. When items are available to be dispatched, we process the charges and prepare to dispatch your order.

How will my order be delivered?

All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we dispatch your items within the delivery time frame stated on the product page. Then, we send you a despatch notification after your item/s have left the warehouse. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself. As per our couriers terms, delivery is to the nearest accessible ground floor point. If you need assistance please let us know and we can arrange an installation team to help you.

Where does Our Home Gym deliver?

Standard Delivery - Items will be dispatched within 48hrs and delivered within 3-6 business days unless otherwise stated. Where possible we will provide you with a tracking number to enable you to track your order.

Please be aware that larger items requiring delivery on a pallet will be curbside delivery.  

We deliver across mainland UK. There may be additional charges for Ireland, the 'offshore domestic regions' and ‘Scottish Highlands’: the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands, and Northern Ireland.

If your address is outside of the UK mainland please contact us for a delivery quote, either by email sales@ourhomegym.co.uk or by phone at +44 (0)203 5761137

Installation

Installation is not included in the shipping price.  However, if you would like to arrange an installation please contact us.